Shipping

Once the order is confirmed, the address provided by the buyer for receipt of the order can no longer be changed. Neither the dispatcher nor Tricot may be held liable if the order cannot be delivered on account of a mistake in the delivery address (post box addresses are not an accepted mode of delivery).

Delivery shall be made under the following conditions:

France

COLISSIMO - 1 TO 3 DAYS - FREE

At the address of your choice and against signature, in 2 to 3 days. You will receive a tracking number, and email notifications to keep you informed about the status of the delivery. If the recipient is absent, the postal employee will leave a notice of attempted delivery in the letterbox of the customer, notifying her that she has 15 days to collect the parcel from the post office.

Europe*

COLISSIMO - 3 TO 5 DAYS - FREE

At the address of your choice and against signature, in 3 to 5 days. You will receive a tracking number, and email notifications to keep you informed about the status of the delivery. If the recipient is absent, the postal employee will leave a notice of attempted delivery in the letterbox of the customer, notifying her that she has 15 days to collect the parcel from the post office.

* Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, Netherlands, Denmark, Poland, Spain, Portugal, Estonia, Czech Republic, Finland, Romania, United Kingdom, Greece, Slovakia, Hungary, Slovenia, Ireland, Sweden, Italy

Rest of the world*

COLISSIMO - 3 TO 7 DAYS - FREE

At the address of your choice and against signature, in 4 to 7 days. You will receive a tracking number, and email notifications to keep you informed about the status of the delivery. If the recipient is absent, the postal employee will leave a notice of attempted delivery in the letterbox of the customer, notifying her that she has 15 days to collect the parcel from the post office.

* USA, Canada, Norway, Switzerland, Mexico, Brazil, China, Hong Kong, Japan, Korea

The Buyer may track the delivery at any time on the websites of La Poste using the tracking number previously provided in the e-mail notifying dispatch of the parcel.

In case of a delay in delivery longer than 7 working days after the date indicated upon the placing of the order, the sales contract may be cancelled at the request of the buyer, who will receive a full refund. The request shall be made by e-mail to the following address: orders@tricotparis.com

All our dispatches to the European Union (Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, The Netherlands, Denmark, Poland, Spain, Portugal, Estonia, the Czech Republic, Finland, Romania, France, the United Kingdom, Greece, Slovakia, Hungary, Slovenia, Ireland, Sweden and Italy) are plus tax depending of the Value Added Tax applicable in France. All our dispatches outside the European Union, including Switzerland, are before tax. The taxes are due upon receipt of the parcel, according to the applicable laws in the destination country.

Any customs duties and levies shall be borne by the buyer.

Returns

Provided the products are still in their original packaging and have not been worn, washed, ironed, adjusted, dirtied, or removed from their cellophane wrapping, in the case of discs, the buyer may cancel the order within 14 working days of the date of delivery of the order.

First of all, you must make a request of return by email at orders@tricotparis.com. After receiving our confirmation please return the product to the following address:

VINGEANNE TRANSPORTS
Tricot
BAT2
RD 974
52250 LONGEAU

For France: Stick the return label received into the slip of your parcel and return it for free at any Postal office of your choice.

For the rest of Europe, we will send you a print label by email and stick it on your parcel and drop it at centre point of your choice.

For the rest of the world, the cost of return is at the buyer charge.

If the product returned is damaged, Tricot will return it to the buyer, who must bear the delivery costs.

Upon receipt of the returned merchandise, the buyer will be informed by e-mail of the processing of his or her request. Tricot reserves the right to refuse returned items in the following cases:

Tricot undertakes to refund the price of returned products within 14 days as from the date on which Tricot was informed of the buyer’s decision to withdraw. The buyer will receive a confirmation e-mail, and will be refunded in the full amount for the products returned. Provided that the whole original order is being sent back, the buyer will also be reimbursed for the delivery charges.

If you wish to exchange a product, you will have to request a refund and place a new order.