Support

Bonjour!

How can we help you?

Size & Product

Are your cashmere sweaters unisex? Are men's sizing the same as women's?

Our cashmere sweaters are unisex, so they fit the same size for both men and women. We recommend checking the size guide on each product page for product measurements and sizing advice.

Where are your cashmere sweaters made?

Our cashmere sweaters are made in Venice, Italy. If you'd like to learn more, visit our Savoir-Faire page

Order & Delivery

Are there any import taxes to pay if I buy from the UK? How much are these taxes?

Our UK prices are displayed exclusive of VAT, so VAT will be payable before delivery. Your local carrier will contact you to collect the tax. These taxes are usually 20% of the order price. There is no tax payable for orders under 135 GBP.

Do you have a welcome offer for new customers?

Yes, we offer 10% off your first order, you will receive the code when you subscribe to our newsletter.

How can I find out the delivery date of a pre-ordered item?

The delivery date is indicated in your order confirmation.

Return & Exchange

I returned my package and still haven't received my refund.

Please allow one week for processing from the time the package is received.

How do I make a return or exchange?

To make a return or exchange, please use our return portal: https://returns.bigblue.co/tricot-paris

What is the time limit for returning a product?

You have 30 days from the date of receipt to return or exchange a product.

Are returns free?

Returns are free in France and Europe if you make an exchange. For returns against reimbursement, the return amount is 4 euros in France and 7 euros in Europe.